"Software" means a computer program of any kind, whether owned by IRECTIFY DOCKET or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both IRECTIFY DOCKET Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply ("License Terms").
Subject to the Terms and Conditions, and other terms specific to each feature, IRECTIFY DOCKET will address your query using commercially reasonable efforts in providing appropriate solutions for more information, please refer to online documentation or call us at 1- 800-237-3901. You agree to pay all features Fee and any other applicable fee/charges as set out in the relevant Product Order in accordance with the Payment Terms provided below.
Features against any Product Order will be available once you have made payment for features according to the requirements of the corresponding Product Order. All payments against the product orders will be collected by IRECTIFY DOCKET on behalf of IRECTIFY DOCKET. IRECTIFY DOCKET has no obligation to render features under any features Product if the payments as required under any Product Order have not been made.
You understand that certain features Product may have fee including, but not limited to "Features Fee" and/or "Activation Fee" payable One Time.
A full refund will be issued if IRECTIFY DOCKET has not been able to resolve even a single issue for you within the first 15 days of the subscription. If even one issue has been resolved by IRECTIFY DOCKET then the fees for the Product Features will not be refunded. Notwithstanding this, IRECTIFY DOCKET may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for refund only when any one of the following criteria is met:
You agree that in case any dispute arises between IRECTIFY DOCKET and yourself regarding or concerning any matter related to this AGREEMENT then the same shall be resolved through the sole arbitration by (NAME ANY PERSON OR AUTHORITY OF YOUR CHOICE) in terms of the Arbitration and Conciliation Act, 1996. The place of arbitration shall be (KOLKATA) only.